DGS Printing Technologies considers customer satisfaction as the basic principle of quality understanding and fulfils the requirements of ISO 10002 customer satisfaction system standard. In order to find solutions to complaints and increase customer satisfaction; it works with a professional team and adopts customer complaints as an opportunity for development. It evaluates complaints in accordance with the principles of customer orientation and confidentiality, and manages this process in a fair and transparent manner by using company resources effectively. In this direction
Transparency-Objectivity: Complaint notifications, requests and suggestions are evaluated objectively with great confidentiality and sensitivity.
Accessibility: Complaint notifications, requests and suggestions can be reached by phone at 0 216 442 20 00 or by e-mail at info@dgs.com.tr.
Responsiveness: After the Customer Complaint Notifications are recorded by the customer relations unit; the application record is sent to the notification owner via e-mail with the registration number.
Accountability: Customer Complaint Notifications are recorded and information is provided to the relevant persons when requested. Complaints, requests and suggestions are evaluated by the relevant teams within the company.
Continuous Improvement: Customer Satisfaction Process is handled with the philosophy of continuous improvement and it is aimed to manage the process better at all times.